Management Team FAQs

Most often asked questions.

What information is extracted from our Trust Account system?

Your Agency financial data is yours and never comes into Maintenance Manager. All that is added is data that allows for more effective communication to all parties about maintenance.  There is no duplication of data entry required from your trust system.

How much time are my team likely to save using the solution?

Using the software to its full capacity you could be expected to save around 300 hours in time per annum for every 100 properties you manage. The time to handle maintenance tasks is generally reduced by 80-90%.

Is there any ongoing cost to use the software?

Not if you decide to have let us assist you educate your Landlords about the importance of providing a safe place environment for tenants to live by recommending PropertySafe Inspections and Reports. There is a small charge per SMS sent if you use this service our designated SMS Gateway.

Will it work with my trust system?

Yes. Maintenance Manager works with all Trust account systems and dramatically increases the efficiency of the trust system. You can also add auto created audit trails of every Maintence job to increase the accuracy and detail of all jobs in your trust system.

Can my team use it on the road?

Yes. Maintenance Manager is a fully mobile workflow software solution that you can use on smartphones, tablets, Laptops and PC’s, your team will love it.

Does the system provide more consistent communications?

Yes. The quality, branding and consistency of communications from your PM team to your Landlords, Tenants, Trades Suppliers and Strata Bodies will be dramatically improved.

Is the Support team locally based?

Yes. And they speak good old English and are always happy to help. All our trainers and support crew are local, professional and easy to talk to, and understand and will help in any way they can.

Does the system help with preparation for tribunal?

It sure does. At any time, on any job, you can print a pdf copy of the audit trail in 8-10 less than 15 seconds and then walk out the door with all the information you need. This document includes everything you need… all emails, notes, correspondence, times, dates etc including all vital documents relating to every job.

Is the business or software tried and tested in the market?

Yes. The Maintenance Manager solution has been live in the market for over 15 months and there are hundreds of users across the Country from Darwin, Perth, to Burnie in Tasmania and all throughout South Australia, Victoria, NSW, ACT and Queensland. The solution is also supported by leading industry trainers.

Do you make us use different trades people for quotes and jobs and do they have to become a member for us to send them a job?

No way. PM teams across the country firstly want to use the trades suppliers they know. You use all your existing Trades suppliers for work orders and quotes and if you like you can choose from a list of alternate local trades who are verified for their licenses and insurances have previously had their licence and insurance verified.

Can I get real time KPI reporting my teams performance in relation to the handling of maintenance any time?

Yes. After entering your unique username & password on the secure login page, you can review KPI summaries on your dashboard anytime on your mobile phone, ipad tablet, laptop or computer. You can also print off or export useable reports.

Do you verify our trades suppliers and check licenses and insurances?

Yes. We do this as they join and ensure they remain verified at all times.

Is there a cost to setup the system?

There is a very low setup investment that covers, system setup, training of your staff and the introduction of the system to your trades suppliers and training for them too. The total setup ranges from $499 to $899 dependant on your rent-roll size.

Do I need to upgrade computer infrastructure to use the software?

No. As long as you have an internet connection at your office or via ipads tablet or mobile phone your team can access the software anywhere on your existing equipment.

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